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Client Experience

We’re committed to ensuring you receive a seamless and supportive experience.

Support when needed, success that counts 

Emesent’s client experience initiatives are designed to guide you through
every step of your journey with Hovermap — from onboarding to ongoing
support and beyond. Here is what you can expect when you become an
Emesent client.

Client Support Hours
Our Client Support team is available Monday to Friday 8:00am to 5:00pm
(Brisbane, Australia time) excluding public holidays. For any enquiries or
technical assistance during these hours please contact us using the details
listed.

Outside of business hours our 24/7 support bot Emi is available to assist with
common questions and guide you to helpful resources. You can access Emi
anytime via the blue chat icon at the bottom of your screen.