Client Experience

We’re committed to ensuring you receive a seamless and supportive experience. 

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Support when needed, success that counts 

Emesent’s customer experience initiatives are designed to guide you through every step of your journey with Hovermap — from onboarding to ongoing support and beyond. Here is what you can expect when you become an Emesent customer. 

 
What to expect from day one

Onboarding and unboxing

Once you receive your Hovermap, our Customer Success Specialist will personally connect with you to guide you through the product setup process.

Support and engagement

Our Support Specialists are on hand to assist with your product enquiries, to get you back in the field as fast as possible.

Online training and certification

Emesent Academy is your gateway to detailed product training and certification for Emesent products and applications.

Emesent’s Knowledge Base

Extensive resources offer quick, reliable answers to your questions. Access guides, manuals, FAQs and troubleshooting tips 24/7.

 
We’re here for the long haul 

Client Success

Your Customer Success Specialist will maintain contact over time to provide consistent, meaningful support, keeping you informed and up to date.

Servicing, Repairs, Maintenance

Keep your Hovermap performing at its best – for longer – with regular servicing and maintenance.

Extended warranty program

Emesent offers an extended warranty program to protect your investment – for added peace of mind.

Loans and equipment

Scale up your operations with additional units. Continue with projects while your Hovermap is undergoing servicing or repairs.

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Get to know the team

Meet Karla Gullon – Customer Support Team Lead
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Meet Ian Goebel – Customer Success Team Lead
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