Client Experience
We’re committed to ensuring you receive a seamless and supportive experience.
Support when needed, success that counts
Emesent’s client experience initiatives are designed to guide you through every step of your journey with Hovermap — from onboarding to ongoing support and beyond. Here is what you can expect when you become an Emesent client.
Client Support Hours
Our Client Support team is available Monday to Friday 8:00am to 5:00pm (Brisbane, Australia time) excluding public holidays. For any enquiries or technical assistance during these hours please contact us using the details listed.
Outside of business hours our 24/7 support bot Emi is available to assist with common questions and guide you to helpful resources. You can access Emi anytime via the blue chat icon at the bottom of your screen.
What to expect from day one
